Shipping policy

Local Delivery Process

All deliveries are carried out by our trained delivery staff; it will be at their discretion to deem the dispatch location safe. We aim to get orders delivered within 5 working days from point of order, however please note during peak seasons (September to April) lead times can reach up to 15 working days. All orders will be sent a shipping notification via email 2 working days before your scheduled dispatch date. Any orders booked over the phone will be given a delivery date at point of sale. Our delivery drivers will then contact you via telephone on the day of delivery before leaving our depot to provide a estimated time of arrival.

Local Delivery Guidelines

To reduce complications, refusals and fees we have included some key guidelines to ensure the success and safety of your delivery. For more information on delivery fees please visit our @termsofservice.

  • Vehicles are only permitted to provide delivery from hard standing.
  • We will not deliver over any fence, hedge or wall exceeding the height of 3ft.
  • We are unable to dispatch goods under low hanging cables, trees, or outbuildings.
  • We are unable to dispatch goods on sloped surfaces.
  • Drivers are not permitted to carry goods up or down stairs, through properties or into back gardens.
  • Drivers must be able open their door to exit the vehicle to off load the product at your delivery location.

Allotment Deliveries

Due to the size and access requirements of our delivery vehicles, allotment deliveries can only be made to suitable access points. This includes locations such as car parks, hard standing areas, or established haulage routes with a minimum access width of 2.5 metres and height of 3m.

Please note that we cannot guarantee delivery directly to individual allotment plots. It is the customer’s responsibility to ensure that a safe, suitable, and accessible alternative unloading point is available within the allotment site.

If an appropriate delivery location is not available on arrival, or access is restricted, the delivery will be classed as a failed delivery. Failed deliveries will incur additional charges to cover haulage and handling costs.

Before placing your order, please ensure:

  • There is clear vehicle access with a minimum width of 2.5m and height of 3m
  • Total dimensions required for access and off-loading: H: 3m x W: 2.8m x L: 6m
  • A suitable alternative drop-off location is agreed if your plot is inaccessible

If you are unsure whether your site is suitable, we recommend contacting us in advance to discuss access arrangements. 01903 877689